Senior Care Coordinator – Beccles Branch

Full-time | Beccles | Home Support Matters

£31,000

Are you an organised, people-focused leader with a passion for delivering outstanding home care? Do you thrive in a fast-paced environment where every day is different? If so, we’d love to hear from you!

We’re looking for a Senior Care Coordinator to join our Beccles team and play a key role in ensuring our customers receive safe, high-quality, person-centred care. This is a fantastic opportunity for someone with coordination or care experience who is ready to step into a senior role and make a real impact.

About the Role

As our Senior Care Coordinator, you’ll be responsible for the day-to-day leadership of the coordination team, ensuring care services are planned and delivered smoothly and efficiently. You’ll oversee referrals, rota management, staffing capacity, compliance tasks and act as a key support to the Registered Manager.

This role is central to the smooth running of our service and offers the chance to lead, support others, and make meaningful decisions that directly improve the lives of those we support.

Key Responsibilities

Referral & Brokerage Oversight

· Oversee the management of brokerage referrals

· Ensure referrals are responded to within SLA/KPI timeframes

· Confirm acceptance/decline decisions and action CPLI contracts within required deadlines

Rota & Capacity Management

· Oversee allocation of care/support workers to customer visits

· Maintain rota stability through effective templating

· Spot capacity gaps early and implement proactive solutions

· Manage guaranteed hours and authorise availability changes

Workforce Support & Compliance

· Support onboarding, shadowing and care coaching of care/support workers

· Ensure competency checks and field supervisions are scheduled

· Oversee the management of annual leave requests

· Provide guidance for staffing and customer-related issues

Quality & Escalation

· Act as senior point of contact for escalations

· Report operational risks promptly

· Ensure accurate, compliant documentation and record keeping

Recruitment Support

· Work with the Recruiter on capacity forecasts

· Maintain “recruit to grow” documentation

On-Call Participation

· Support the on-call rota

What We’re Looking For

Essential Skills & Experience

· Excellent written and verbal communication

· Confident and professional telephone manner

· Strong administrative and IT skills, including Microsoft Office

· Basic financial awareness

· At least 1 year in a customer service, focused role

· Experience in the care sector

Desirable

· Supervisory or team leadership experience

· Experience within a regulated environment

· Familiarity with Access Care Planning or People Planner

Contact information

Bethany Kirby